FAQs
FAQs
MTC has made your shopping very easy for you. You can upload your printable image in the cart while shopping. We will need high-resolution images and the best quality images (recommended: AI or Photoshop format) for processing your request.
Other options: A : Email: sales@mtc.ae | B: WhatsApp Chat – Click Here
1. Submit an online inquiry.
2. Get a price quote upon.
3. Pay your bill
4. Process and delivery
5. Other recommended options: A : Call: +971 6 533 1353 B: WhatsApp Chat – Click Here
For more details about our products or services.
- Promotional Products: Click Here
- Customized Products: Click Here
- Printing Services: Click Here
or, contacted through Inquiry Form, Call: +971 6 533 1353, WhatsApp Chat – Click Here
Customer Support – Products and Services support – is available Saturday through Thursday, 9 a.m. until 7 p.m.
- For Promotional items : Email: sales@mtc.ae | Phone: +971 6 533 1353
- For Printing Machinery : Email: sales@heattransfer.com | Phone: +971 6 533 2236
- For Product Delivery : Email: courier@mtc.ae | Phone: +971 6 533 5384 – Ext.: 445
- WhatsApp Chat: Click Here
- Online Contact Us Form: Click here
- For Website Support : Email: it@mtc.ae | Phone: +971 6 533 5384
You can click on forgot password link to get a new password
If you are still having log-in issues, please contact Website Support : Email: it@mtc.ae | Phone: +971 6 533 5384, or Online Contact Us Form: Click here
You can fill the feedback form on our website: click here
You can subscribe to your email on the mtc.ae website directly by the subscription form.
For Email Subscription: Click Here
For Email Unsubscribe: Click Here
You can sign up by clicking on the “Register” link on the mtcpromo.com
For MTC Company Videos click here
Or, just subscribe to our MTC Youtube channel: 
once you complete your payment process, we will process your order and our sales executive will inform you once it will be ready for delivery. All delivery charges have to be bear by the customer.
To view and download all the latest MTC Product Catalog: Click Here
Or, You can order our GiftM catalog with your company name and logo. Click Here to Place an order.
Magic Trading Company is located at Magic Trading Co , Street 32 , Behind Furniture Complex , Al wahda Street ,Sharjah , United Arab Emirates
For MTC location map: Click Here
We are offering our services for more than three decades and our main goal is to provide the highest class services to our respected customers. We are facilitating our customers with high-quality products and services and the result 100% customer satisfaction.
rPET stands for recycled polyethylene terephthalate. It is a type of plastic that is made from recycled plastic bottles and other plastic containers. rPET is commonly used in the production of new bottles and other plastic products as it reduces the need for new plastic to be produced. It is considered to be more environmentally friendly than traditional plastic as it reduces waste and the use of non-renewable resources.
rPET is produced by processing and refining used plastic bottles and containers. The plastic is cleaned, sterilized, and melted down into pellets or flakes to make new products. Using rPET in the production process reduces the amount of plastic waste that ends up in landfills or oceans, and reduces the need to extract and refine new oil-based plastics.
In addition to being more sustainable, rPET is also cheaper to produce than virgin plastic. It takes less energy and resources to manufacture due to the reduced processing requirements.
rPET is used in a variety of products, including water bottles, food packaging, clothing, carpets, and other household items. Companies are increasingly incorporating rPET into their products as consumers become more environmentally conscious and demand more sustainable alternatives.
Overall, rPET is an important step towards a more circular and sustainable economy and offers multiple benefits to the environment, businesses, and consumers.
Jute bags and cotton bags are both popular alternatives to single-use plastic bags, but there are several differences between them.
1. Material: Jute bags are made from the fibers of the jute plant, while cotton bags are made from cotton fibers.
2. Strength: Jute bags are generally stronger and can hold more weight than cotton bags. They are also more durable and can be used for longer periods of time.
3. Breathability: Jute bags are more breathable than cotton bags, which makes them ideal for carrying fruits and vegetables that need air circulation.
4. Cost: Jute bags are generally more expensive than cotton bags due to the higher cost of production and transportation.
5. Eco-friendliness: Both jute and cotton bags are eco-friendly alternatives to single-use plastic bags, but jute bags are considered more sustainable as jute plants require less water and fewer pesticides than cotton plants.
In summary, both jute and cotton bags are great alternatives to single-use plastic bags, but they have different features and benefits that make them better suited for certain uses and situations.
1- register through this link
https://mtc.ae/reseller-registration-form
2- need to wait 2 working days for approval
3- if Clients have a advertising company will receive a user and password by email.
4-after receiving a user and password / clients can login to mtc.ae to check all stocks /Price and Quantity on the web
Can login by any web browser or operation systems/tablets/ mobiles
Reseller Plus To see the price and quantity of the product on the mtc.ae website
First, Should be fills the form and then waits for 2 days for confirmation to receive the username and password from Magic Trading.
After receiving the username and password, clients should be login to the mtc.ae website and see the price , number of products in stock & all the details of the product.
===========================================================================================
Magic Trading Co. LLC – MTC is offering a reseller website for your business. It includes all or selected products from our large selection. Contact us for full details on how to acquire your own website with our promotional products. Reseller website
Magic Trading Company creates a website for customers where all the company’s products are available on Website
At the top and bottom of the website, the customer’s company logo/customer’s contact number and customer information/ Location map and Office address are placed, and the name of Magic Trading Company is not Showing anywhere on website.
The cost of building a website is 920AED +VAT for First Year – 1 Year Renewal 520 AED+VAT
1- The customer must purchase a new domain name for himself or the desired business from famous domain selling websites.
2- Then connect to Magic Hosting, which is done by our IT team
3- Fills the information form
4- The website will be built and delivered to the customer within 5 Working days.
5- The customer will not have access to the management panel of the website, nor can he add a product to the site
6- All website visitor requests are sent to the website owner by email
We offer a wide range of high-quality personalized gifts for individuals, businesses, and special occasions. Our collection includes custom mugs, photo frames, engraved items, corporate gifts, awards, promotional products, custom apparel, gift sets, and much more.
Whether you’re celebrating a birthday, wedding, anniversary, graduation, or looking for branded corporate gifts, you’ll find a variety of customizable options to suit your needs. Browse our full collection on our website to discover the perfect personalized gift.
Yes, we ship internationally to most countries.
Shipping costs and delivery times vary depending on the destination and the shipping method selected. For detailed information about shipping rates, estimated delivery times, and available shipping options, please visit our Shipping Information page.
If you can’t find your country or need a custom shipping quote, feel free to contact us—we’ll be happy to assist you.
Once your order is confirmed, personalized items typically require 3–5 business days for production and dispatch, depending on the product and customization requirements.
After your order has been shipped, you will receive a tracking number to monitor its delivery. If you need your order by a specific date, please contact us before placing your order, and we’ll do our best to accommodate your request.
Yes, you may request changes to your order before production begins. Since personalized items are custom-made, we are unable to modify or cancel orders once production has started.
If you need to update your design, text, shipping address, or any other order details, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request if your order has not yet entered production.
Because each personalized item is custom-made specifically for you, we are unable to accept returns or exchanges for reasons such as a change of mind, incorrect information provided by the customer, or personal preference.
However, if your order arrives damaged, defective, or contains an error caused by us, please contact our customer support team within 24 hours of receiving your order. Include your order number and clear photos of the item, and we’ll promptly review the issue and arrange a replacement or another appropriate resolution.
Yes, we specialize in bulk and corporate gift orders for businesses, government organizations, schools, and events. We offer a wide range of customizable products, competitive pricing, and branding solutions tailored to your requirements.
For corporate inquiries, bulk pricing, or custom branding options, please visit our corporate website at Giftsupplier.ae & mtc.ae or contact our sales team for a personalized quotation.
Corporate Gifting
Corporate gifts are branded or curated items that companies give to clients, employees, partners, and stakeholders to express appreciation, strengthen relationships, and keep their brand top of mind. They range from practical office items like notebooks and drinkware to premium executive gift sets, awards, and technology accessories.
Promotional gifts are typically high-volume, budget-friendly branded items — pens, tote bags, lanyards, keychains — designed to maximise brand visibility at events and campaigns. Corporate gifts are usually more premium and relationship-focused, chosen to honour a specific client, employee, or occasion. We supply both, from mass giveaways to VIP executive gifting.
Gifting is deeply woven into UAE and GCC business culture — it signals respect, gratitude, and long-term commitment. A well-chosen branded gift builds trust with clients, boosts employee engagement, increases brand recall, and helps your company stand out in one of the world’s most competitive markets.
Current bestsellers include premium gift sets, tech gadgets (power banks, wireless chargers, Bluetooth speakers), eco-friendly drinkware and bamboo products, leather notebooks and executive stationery, branded apparel, and luxury packaging hampers for Ramadan and Eid. Trends shift each season — our team can recommend what is performing best for your industry and budget.
Key occasions include Ramadan and Eid Al Fitr / Eid Al Adha, UAE National Day, New Year, company anniversaries, employee onboarding and recognition, product launches, exhibitions and trade shows (such as GITEX and Arab Health), client milestones, and deal closings. Planning your gifting calendar ensures the best pricing and on-time delivery.
Products & Customisation
Our catalogue covers thousands of items: executive gift sets, drinkware (mugs, tumblers, flasks), notebooks and stationery, pens, USB drives and tech accessories, bags and backpacks, apparel and caps, awards, trophies and plaques, eco-friendly products, desk items, travel accessories, and fully customised gift boxes.
Yes. Virtually every product we supply can be branded with your logo, tagline, or campaign artwork. Our team will recommend the best branding method for each material — so your logo looks sharp and lasts.
We offer screen printing, UV printing, digital and DTF printing, laser engraving, embroidery, embossing and debossing, sublimation, and pad printing. The right method depends on the product material, your logo colours, and quantity — we will advise the best option with every quotation.
Absolutely. We design complete gifting experiences: curated product combinations, custom rigid boxes and sleeves, branded tissue and ribbons, personalised greeting cards, and premium unboxing presentation. Custom packaging is one of the most requested services for Ramadan, Eid, and VIP client gifting.
Yes. For larger orders, we offer full custom manufacturing and sourcing — bespoke shapes, materials, Pantone-matched colours, and exclusive designs produced to your specification. Custom development typically requires higher quantities and longer lead times, which we will confirm at the briefing stage.
Yes. We supply a dedicated premium range for C-level clients, government entities, and VIP events — leather goods, crystal awards, premium pens, high-end tech, and heritage-inspired gift sets — all presented in luxury packaging worthy of the recipient.
Yes. Our sustainable range includes bamboo, cork, wheat straw, recycled PET (rPET), recycled paper, and reusable products. Sustainable gifting aligns with UAE Net Zero 2050 goals and is increasingly requested in corporate and government procurement. Material and certification details are available on request.
Yes. Individual name personalisation — engraved, printed, or embroidered — is available on many products, including notebooks, pens, bottles, and gift boxes. It is a powerful way to elevate employee and VIP gifts. Per-name customisation may affect pricing and lead time, which we confirm in your quotation.
Vector files (AI, EPS, or PDF) give the best results for any printing method. High-resolution PNG files may work for some digital printing. If you only have a low-quality logo, our design team can redraw it in vector format for you.
Ordering & Samples
Simply send us your enquiry through the website contact form, WhatsApp, email, or phone. Share the products you are interested in, quantity, branding requirements, and deadline. Our team will respond with a detailed quotation, usually within one working day.
Always. Every order receives a digital mock-up showing your logo placement, size, and colours on the actual product. Production only begins after your written approval — this is a fixed quality-control step in our process.
Changes are possible before production begins. Once branding or manufacturing has started, customised items cannot be cancelled or modified, as they are produced specifically for your company. We always confirm final details before production for exactly this reason.
Pricing, Payment & Invoicing
Budgets vary widely: promotional giveaways can start from just a few dirhams per piece, staff gifts typically range from AED 30–100, key client gifts from AED 150–500, and VIP or executive gifts from AED 500 upwards. Share your budget and audience with us — we will build options that maximise impact at your price point.
We accept bank transfer, cheque, credit/debit cards, and approved corporate purchase orders. Payment terms for registered corporate accounts can be discussed with our sales team.
Yes. All orders include UAE Federal Tax Authority-compliant tax invoices issued in your company’s registered name with TRN, ready for your accounts and procurement processes.
Yes. We regularly support procurement teams with detailed formal quotations, product specifications, compliance documents, and samples for tender submissions across the UAE and GCC.
Production, Delivery & Shipping
Standard branded orders are typically completed within 5–12 working days depending on product, quantity, and branding method. Custom-manufactured or imported items take longer. We confirm an exact timeline with every quotation — and we take deadlines seriously.
Yes. We understand exhibitions and events don’t wait. Express production is available on many in-stock items, sometimes within 24–72 hours depending on the branding method and quantity. Contact us with your deadline and we will tell you honestly what is achievable.
Yes. We deliver throughout Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah — to your office, warehouse, event venue, or exhibition stand.
Yes. We arrange shipping to Saudi Arabia, Qatar, Kuwait, Oman, Bahrain, and worldwide destinations. International orders may require additional time for customs and freight, which we factor into your delivery schedule.
Yes. For companies with multiple branches, or remote-employee and client gifting programmes, we offer split deliveries and direct-to-recipient shipping with tracking — a popular option for large organisations across the UAE.
Quality, Returns & Guarantees
Every order passes through quality checks at multiple stages: material inspection, branding accuracy against your approved mock-up, and final inspection before packing. For large orders, we provide batch quality control to guarantee consistency across every piece.
Unbranded stock items in original condition may be returned per our standard policy. Customised items cannot be returned since they are produced exclusively for your brand — however, they are fully covered by our replacement guarantee for any manufacturing or branding defect.
